There are few TopResume reviews you can find online, but none of them is complete. Some of the users seem happy with the service; others are utterly disappointed. I decided to check out this service and give you a more precise TopResume review.
At first sight, it looks like a nice website. You immediately get an offer to upload your resume for a free expert review. That doesn’t work as expected for most users. They only get a brief critique, telling them that the resume is no good and offering them to place an order for a better one.
The ordering process is simple: you introduce yourself and provide the needed information, and then the company assigns your order to a writer. The company offers three service packages: Professional Growth, Career Evolution, and Executive Priority. All of them are super expensive. Unfortunately, the quality doesn’t match the price. It’s no wonder why so many customers are disappointed with the results they get from this service.
“An expertly written and keyword-optimized resume that sets you apart.” That’s how the Professional Growth package (which only includes a resume) is described. You get a promise for a properly formatted resume. It should be keyword-optimized, so it would pass through Applicant Tracking Systems.
What did we get? The resume was formatted just fine. However, it was so stuffed with keywords that it was practically unreadable. It lacked uniqueness and characters. It was just a plain, no-good resume you can get with any resume generating software out there.
For a price this high, it’s only natural for the customers to expect more.
TopResume.com Customer Support
The customer support system at TopResume is relatively reliable. You can reach the representatives by email or by phone. You can also send a quick message using the form in the contact section. Maybe you won’t get an instant response since the team is available from 9 a.m. to 6 p.m. ET. However, they do a decent job responding to the requests.
The agents can’t do anything about the quality. You can complain if you don’t like the resume, but they will only forward your request for revision. From there on, you’ll have to wait for an approval.
There was no communication with the writer whatsoever. That’s never a good thing. We just provided our instructions and the writer worked on his own. The resume was delivered on time, but the quality wasn’t acceptable. Although there’s a promise for revisions at the website, our request was not approved.
Maybe it’s a game of luck with TopResume.com. It seems like some customers are happy with what they get, but we weren’t among the chosen ones.
TopResume.com Payment Options
There are only 4 payments methods available: Visa, MasterCard, American Express and Discover.
TopResume.com Discount System
I didn't find this option both for new clients and for existing ones.